If you have any questions, please don’t hesitate to contact us：
- 24-hour service hotline: 86- 400-025-1384
- Address: Building C16, Hongfeng Science and Technology Park, Nanjing Economic Development Zone
- Email:[email protected]
Returns & Exchanges
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
- Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
- You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
- The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
- If you apply for a refund, your funds will be returned to your paypal account within three working days after your refund order has been approved.
- Once your refund has been issued, you will receive a confirmation email.
- Note: The original shipping fee and Shipping Guarantee are non-refundable.
- We use paypal as a payment method. Paypal can provide you with purchase protection. If you do not receive the goods or the package is damaged, you can initiate an appeal through paypal.